Refund Policy

Last updated: 28 August 2026

How to request a refund

Send an email to yurizando2@gmail.com from the address you used at checkout, with the word Refund in the subject line. Including your order number helps us find the purchase faster, but it is not required — the email address is enough.

What happens next

• We acknowledge your request within 2 business days.
• The refund is submitted to the payment processor for the full amount you paid.
• The money is returned to the original payment method. Depending on your bank or card issuer it usually appears within 5 to 10 business days after we submit it. That final step is controlled by your bank, not by us.
• Access to the member area is revoked once the refund is issued, and the licence to use the material ends.

Currency and fees

We refund the amount charged, in the currency of the original transaction. If your bank applied a currency-conversion or international-transaction fee, that fee belongs to your bank and may not be returned by it. We have no control over that and cannot reimburse it.

After the 7 days

After the 7-day window, purchases are final, because the product is digital and delivered in full at the moment of purchase. That said, if something is genuinely wrong — a file will not open, the access link does not work, you were charged twice — write to us anyway. Billing errors and duplicate charges are corrected at any time.

Chargebacks

If you believe a charge is wrong, please contact us before opening a dispute with your bank. Refunding you directly is faster than a chargeback, and we would rather resolve it that way.

Statutory rights

This policy is offered in addition to, and does not limit, any refund or withdrawal right you may have under the consumer law that applies where you live.

Contact

CONECT PRO DIGITAL LTDA
Rua Doutor Celestino, 122, Centro, Niterói — RJ, 24020-091, Brazil
Email: yurizando2@gmail.com